What We Collect and Why We Hold It
When you register, we collect your name, contact details, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we log the transaction reference and wallet identifier — not your full wallet PIN or password. That payment data is used only
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to verify your transaction, process your withdrawal, and comply with fraud-prevention requirements. We do not sell your personal data to third parties. Session data, including device type and IP address, is collected to keep your account secure and to detect unusual login activity. If you contact
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our support team, the conversation is stored so we can follow up accurately. Data linked to your payment activity — such as a bKash or Nagad transaction reference — is retained for as long as required by applicable financial regulations in the regions where we operate.
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You may request a copy of the data we hold on your account at any time by reaching us through our support channel. Availability of our service and the scope of data processing depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.