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What You Need to Know Before You Start

Using aec67 means you accept that access and eligibility depend entirely on your local law and the region you are in — we do not override that. Read through the terms below so you know exactly where you stand before you open an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsUser rights and data policyContact paths for legal queries
aec67 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, account eligibility, or how a specific clause applies to your situation, our support team handles legal queries directly. You can reach us through the channels below — have your account details ready so we can locate your record quickly and respond with the right context.

Team online

Live Chat

Open the chat widget from any page on aec67 to raise a legal or eligibility question. A support agent will respond and can escalate to our compliance desk if needed.

Email Support

Send your legal query, along with your registered account email, to our support address. We aim to respond with a substantive answer, not a template reply.

Account Help Centre

Log in and visit the Help section to submit a formal account query. This route creates a ticket with a reference number so you can track the status of your request.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data is stored with access controls that limit who inside our operation can view it. We collect only what is needed to run your account — name, contact details, payment wallet identifiers such as your linked bKash or Nagad number, and transaction records. We do not sell your data to third parties. Cookie use on the site is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account and transaction records for as long as your account is active and for a retention period after closure, as required by applicable policy. You may request a summary of what we hold.

Payment Data Handling

Wallet identifiers — your bKash, Nagad or Rocket number — are stored encrypted and used solely to match incoming and outgoing transactions to your account. We do not store your wallet PIN.

Account Security Steps

Each login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will freeze account access while we investigate.

Requesting Changes or Deletion

To update personal data or request account closure and data deletion, submit a written request via the Help Centre or email. We will confirm receipt and outline the next steps within a reasonable timeframe.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, account rights, data handling and what our terms actually mean in practice. If your question is not here, the support channels above are open.

Yes. Access depends on your local law and eligible region. You are responsible for confirming that using this platform is permitted where you are before creating or using an account.

We will pause the transaction and ask you to verify both. Once the names are confirmed as matching the same person, processing resumes. Mismatched names that cannot be resolved may lead to a refund of the deposit.

Yes. Submit a data request through the Help Centre or by email with your account details. We will compile what we hold and share it through a secure channel within a reasonable period.

Send a written closure request via email or the Help Centre ticket system. We will process the closure, return any eligible account balance, and confirm the data deletion steps that apply under our retention policy.

The same verification and name-matching rules apply to Nagad and Rocket as they do to bKash. All wallet transactions must be tied to your verified account identity before funds are confirmed.

Contact support through live chat or email and explain the specific term and transaction in question. We will review the case and give you a written response detailing how the term was applied.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.